Company
Registered with the Trade and Companies Register under number RCS 434 076 659.
Email address: contact@voicecaddie.eu
Terms of sale
Purpose
These general terms and conditions are intended to define the rights and obligations of the parties between the Company and the Customer, and the conditions applicable to any purchase made through the voicecaddie.fr online store, whether the Customer is a business or an individual consumer.
Placing an order for any product available in the voicecaddie.eu online store implies prior review and acceptance of these general terms and conditions of sale. Clicking to confirm the order constitutes full acceptance of these terms. This click has the value of a "digital signature".
These terms of sale shall prevail over any other general or specific terms not expressly agreed to by the Company.
The Company reserves the right to modify its terms of sale at any time. In such cases, the applicable terms will be those in force on the date of the buyer's order.
Order
Prices are in euros (€) and include all taxes (VAT included), or are shown net of VAT where indicated on the invoice.
The Customer can order directly on the site or by contacting contact@voicecaddie.eu. The order is only definitively confirmed once payment has been validated.
Any order constitutes acceptance of these terms of sale and a waiver of any of the Customer's own purchasing terms or other conditions.
If, exceptionally, the ordered product is no longer available, the Customer will be informed as soon as possible of a new delivery date. Contractual information will be confirmed by email to the address provided by the Customer on the order form.
Computerised records kept in the Company's IT systems under reasonable security conditions are considered proof of the communications, orders and payments made between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.
Product information
Every effort has been made to ensure the accuracy of the information presented on the voicecaddie.fr website. The Company and its suppliers are nonetheless not liable for any consequences, incidents or special damages resulting from electronic transmissions or from the accuracy of the information transmitted, even where the Company was aware of the possibility of such damages.
Product and manufacturer names and trademarks are used for identification purposes only. Photos, descriptions and prices of products are not contractually binding.
Payment
The Company accepts the following payment methods on its site:
- Visa and Mastercard bank cards: Secure payment processed directly with the Company's bank, which will confirm acceptance of the payment.
Delivery terms
Products are delivered to the address indicated by the Customer on the order form, and only to the geographic areas the Company serves. All products leave the Company's premises in perfect condition. The Customer must report to the carrier (or postal service) any sign of impact (holes, crush marks, etc.) on the parcel, and refuse the parcel if necessary. A new, identical product will then be sent to the Customer.
Exchange of any product reported as damaged in transit after the fact, where no reservation was noted upon receipt of the parcel, cannot be accepted. As with any shipment, delays or loss of the product may occur. In such cases, the Company will contact the carrier to open an investigation. Every effort is made, for as long as necessary, to trace the parcel. Where applicable, the Company will obtain reimbursement from the carrier and will deliver a new, identical parcel at its own expense. The Company accepts no liability for delivery delays caused by the carrier, in particular in the event of loss of products, adverse weather or strikes.
The Customer must submit to the Company, on the day of delivery or at the latest on the first business day following delivery, any complaint regarding a delivery error and/or non-conformity of the products in nature or quality compared with the details on the order form.
Beyond this deadline, any complaint will be rejected. Any complaint not made in accordance with the rules set out above and within the time allowed cannot be taken into account and will release the Company from any liability towards the Customer.
To be accepted, any return must be reported and have the Company's prior agreement. Any product to be exchanged or refunded must be returned in full and in its original packaging, in perfect condition, to the address provided.
Return costs are borne by the customer, except in special cases (shipping error, exchange, etc.), which are set according to the delivery address, weight and total amount of the order.
Orders for items must also be the subject of a prior quote from the Company for orders outside mainland France.
Right of withdrawal
The right of withdrawal applies only to individuals.
Under distance selling regulations, the customer has a legal right of withdrawal of 14 days. This period runs from the day the Customer receives the order. Any return may first be reported to the Company's customer service. The product must be returned to the address provided.
Only products returned in full, in their complete and intact original packaging, and in perfect resale condition will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, accepted for return, or exchanged. This right of withdrawal may be exercised without penalty, except for return costs. Where the right of withdrawal is exercised, the consumer may choose either a refund of the amounts paid or an exchange of the product.
In the event of exercise of the right of withdrawal, the Company will make every effort to refund the Customer within fourteen (14) days.
Exception for so-called "made-to-order" products
Where a product has required a specific order from a supplier, a handling fee equal to 20% of the item's sale price will not be refunded.
Consequences of the right of withdrawal
The Customer must send back or return the goods to the Company without undue delay and, in any event, no later than fourteen days after the Customer has communicated their decision to withdraw from this contract. This deadline is deemed to have been met if the Customer sends back the goods before the fourteen-day period expires.
In the event of withdrawal from this contract by the Customer, return costs will be borne by the Customer.
The Company will process the refund using, without exception, the same payment method used by the Customer for the initial transaction.
The Company may delay the refund until the goods have been received or proof of shipment has been provided, whichever occurs first.
Important:
As the packaging is an integral part of the item, products returned with original packaging that is incomplete, damaged, or soiled by the customer will incur a flat-rate deduction. A 20% contribution towards repackaging costs will be deducted from the refund.
Product warranty
The provisions herein cannot deprive the Customer of the legal warranty that requires the professional seller to protect them against all consequences of hidden defects in the item sold. The Customer is expressly informed that the Company is not the manufacturer of the products presented on the voicecaddie.fr website and disclaims any liability for defective products.
Consequently, in the event of damage caused to a person or property by a product defect, only the manufacturer's liability may be sought by the Customer, based on the information appearing on the product's packaging. The warranty period is one (1) year. Wear and tear of the equipment is not covered.
If a defect is found following the return of an item, the Company will reimburse return costs upon presentation of proof.
Right of use - Intellectual property
The articles, descriptions, text and illustrations on the voicecaddie.fr website are the property of the Company or its partners.
As such, any full or partial copying of a page of the site is strictly prohibited.
Liability
In the online sales process, the Company is bound only by an obligation of means (best efforts).
Its liability cannot be engaged for damage linked to the use of the internet network (data loss, intrusion, virus, service interruption, etc.).
Applicable law - Disputes
These general terms and conditions are governed by French law, both as to substance and as to form.
If one or more provisions of these general terms and conditions are held to be invalid or declared as such by law, regulation, or a final decision of a competent court, the remaining provisions will retain their full force and effect.
The fact that either party does not invoke a breach by the other party of any of the obligations referred to in these general terms of sale shall not be interpreted as a waiver of the right to invoke that obligation in the future.
In the event of a dispute or complaint, the Customer shall first contact the Company to seek an amicable solution. Any order placed via the voicecaddie.fr website implies the Customer's full and unrestricted acceptance of the Company's general terms and conditions of sale.
In the case of a sale to a legal entity, any dispute relating to the sale (price, terms of sale, products, etc.) will be subject to French law before the Commercial Court of the Company's registered office.
Protection of personal data
All data entrusted to the Company is collected solely for the purpose of processing Customers' orders.
Under French law no. 78-17 of 6 January 1978 on data processing, data files and civil liberties, the Customer has the right, via the Company, to rectify, consult, modify and delete the data provided.
This right may also be exercised online.
Force majeure
Neither party shall be considered to have failed to meet its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible event or circumstance, external to the parties, unforeseeable, unavoidable, beyond the parties' control, and which cannot be prevented by them despite all reasonably possible efforts, shall be considered a case of force majeure.
The party affected by such circumstances shall notify the other within ten business days of becoming aware of them.
The two parties shall then meet, within three (3) months, barring impossibility due to the force majeure event, to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts longer than one (1) month, these general terms and conditions may be terminated by the affected party.
Expressly, the following are considered cases of force majeure or fortuitous events, in addition to those usually recognised by French case law: blockage of means of transport, earthquake, fire, pandemic, storms, flooding, lightning, the shutdown of telecommunications networks, or difficulties specific to telecommunications networks external to the Customers.